I am getting an error saying my file is corrupt when I try to use an Excel file that I have exported from the software. Why?

The software creates a file on the web server that mimics the Excel file format. The file can generally be opened by any version of Microsoft Excel. However, other programs may have problems opening the file. If you experience this issue here is what to do:

1) Download the Excel File to your desktop
2) Open the file with Microsoft Excel
3) Select "Save As" and save the file to an XLS or XLSX format with a different name.

The file should now be properly formatted for use with third party applications.