DJEP Outgoing Mail Server Tips for G Suite and Gmail Users


Click the icon above to watch the video tutorial for G-Suite and Gmail Outgoing Server setup tips.

The first part is for G-Suite Admins only, if you are setting up your G-Mail, please skip to that section

G-Suite Admin Settings

1. Login into your G-Suite Admin Panel. You can do this by going to https://admin.google.com 


You can also access your Admin Panel when logged in to your G-Suite Admin Gmail Inbox, to do so, click the gear icon in the upper right and select 'Manage this domain" 

2.  You should see your Google Admin Dashboard; click the Security icon (grey/silver shield). This will take you to a page titled Security.


 


3.  Click Basic settings to expand  - the first section.  If you created your G-Suite Account AFTER December 2016, 2-Step Verification is already enabled by default.  If you created your account BEFORE December 2016 you must enable it.


Older G-Suite Accounts (pre 12/2016) - Under Two-Step Verification make sure the box is checked next to ‘Allow users to turn on 2-step verification. If not checked, check it and click Save.

 4.  Older accounts (pre 12/2016) Below 2-step verification is 'Less secure apps'. Newer accounts (after 12/2016), Less Secure Apps will be a little further down the page.

Click the link 'Go to settings for less secure apps’.  On the page that loads make sure 'Allow users to manage their access to less secure apps' is selected.  If not, select it then click ‘Save’ in the lower right corner.    

 

This is all that needs to be done in your G-Suite Admin Panel - to setup your App Specific Password follow the instructions below


Gmail & G-Suite Users - App Specific Password Setup        

1.Log into your Google Account - You can get there by going directly to https://myaccount.google.com/

     Or, if already logged into Google, click your profile image in the upper right corner and select ‘Manage Your Google Account’

2. Once logged into your Google account, select ‘Security’ from the left menu. 

3.Under ‘Signing in to Google’ is 2-Step Verification, if it is off, click on it. If it is already turned On, skip to step 12.

4.A new window will open with information on what 2-Step Verification is, click ‘Get Started’

5.Next, Google will ask you to re-enter your password.

6.On the next screen, Google will ask you to use your phone as your second sign-in step.  If you do not see your device listed, it means you do not already have your Google account connected to your phone, so click ‘Don’t see your device?’ to add it. 

     Alternatively, if you wish to not use your phone as your second sign-in step, click ‘Choose another option’.

7.Click ‘TRY IT NOW’ - this will send a Google prompt to your device, open that prompt and tap ‘Yes’

8.Google will now ask you to add a backup option in the event you lose your device, choose your backup option either Text Message or Phone Call and enter the phone number and click ‘Send’

9.Google will now send or call that phone number with a security code, enter it and click ‘Next’

10.On the next screen click ‘Turn On’ 

11.2-Step Verification is now turned on - on this same page scroll to the bottom of the page and look for App Passwords.  

12.Under Signing in to Google you will see ‘App passwords’, click on it. 



13.Google will ask you to re-enter your password

14.On the App Passwords screen click ‘Select App’ and select ‘Mail’.  Then ‘Select Device’ select Other (Custom Name)

 

15.Give your app password a name, this is only so you will remember what you created the password for - so name it DJEP or DJ Event Planner.  Then click ‘Generate’

16.In the box that pops-up, highlight the password and copy it; you may wish to paste this into a text document - IF YOU CLOSE THE WINDOW BEFORE COPYING YOUR PASSWORD YOU WILL NOT BE ABLE TO RETRIEVE IT AND WILL NEED TO GENERATE A NEW PASSWORD.  



17.Next, we need to setup our outgoing server settings in DJEP with that copied password.  Log into DJ Event Planner -> Setup -> Email -> Settings -> Select User -> Outgoing Server -> Setup/Edit

Your username is your full email address.
Password:  Paste the password you just copied
Outgoing server: smtp.gmail.com
Port: 465 


 
Using an app password you should have success, however on a rare occasion Google may still block, if that is the case, reset your Captcha, you can do that here: 
https://accounts.google.com/b/0/DisplayUnlockCaptcha 

Then repeat step 17.
 
If you are still having troubles after following the above steps, please let our Support Staff know either via Live Chat or the Support Forum.

IMPORTANT - If you need to change your password for Google at any time, it will delete ALL App Specific Passwords in your account for security reasons.  If you need to change your Google Password, you will need to create a new App Specific Password; follow the steps above to create and update in DJEP.



IMAP - Incoming Email Server Settings

You can use the same App Specific Password to setup your incoming server as well.


  1. To setup your incoming server: Log into DJ Event Planner -> Setup -> Email -> Settings -> Select User -> Outgoing Server -> Setup/Edit

Your username is your full email address.

Password:  Same password you used for outgoing

IMAP server: imap.gmail.com

Port: 993 


Ensure POP and IMAP forwarding is enabled - log into your G-Mail account, click the gear icon in the upper right, and select settings.  In the top links you will see 'Forwarding and POP/IMAP'.  Select that, and make sure POP and IMAP are enabled and click Save.