Categories
There are no subcategories in this category.
  • Top>>
  • DJEP Subscription(8)
1 Can I call you to update my billing information?

No. We do not handle credit cards directly. You will need to use the online payment system.

2 Can I get a receipt for my subscription payments?

Each time you are charged for a monthly subscription you will receive an email from Paypal with the details of the transaction. This should serve as your receipt for the payment. We do not provide receipts directly from DJ Event Planner.

3 How do I update my credit card information?

Monthly Subscribers Our payment processor is Paypal. When you set up a monthly subscription, you are giving them a credit card number for the monthly billing. Should the credit card on file for them expire or be cancelled, or if you want to update the card…

4 How do I upgrade my subscription?

To sign up for a new billing subscription by going here: Logon to DJ Event Planner -> Account -> Subscriptions -> Click on Subscribe Monthly on your subscription option. Our Billing Department will credit your current account and cancel your current…

5 I made a payment and my subscription status/expiration date didn't update. Why?

Please keep in mind that n ew billing subscriptions are processed manually. We may be away from our desks or it may be after regular business hours. It may take us up to 24 hours to credit your account.

6 If I sign up for a new billing subscription do I have to re-enter my data?

No, your account and data will remain intact. Your current account will be credited.

7 My billing subscription got cancelled. What do I do?

In the event your billing subscription was cancelled, please sign up for a new billing subscription here: Logon to DJ Event Planner -> Account -> Subscriptions -> Click on Subscribe Monthly on your subscription level Our Billing Department will credit…

8 Why did my billing subscription get cancelled?

We have no possible way of knowing. We do not handle credit cards directly. We do know that it usually occurs because the credit card is no longer valid. Because the bank/credit card company refused the charge from Paypal (our credit card processor) the subscription…