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11 What happens to emails that are sent to the wrong address?

They will either be delivered or rejected. If they are rejected, they will bounce back to the sending email address (your email address). Always double check that you have entered all email addresses correctly.

12 What is an email campaign?

An email campaign is simply a way to organize your emails. It is like a folder and is used to categorize your emails. For example: Wedding Leads Post Event Follow-Ups Booked Planning Emails

13 What is email attachment autofill?

On the email template configuration page, there is a section for configuring Application Settings. You would configure these under the Settings tab in "Autofill Settings" and "Attachment Settings". When you are on an Event Information Page for a given event,…

14 What should I do with a Spam Report?

We have set up an email abuse monitoring system with several email providers. Every time an email from our server is marked as spam we are notified and will forward the email to you. What You Should Do 1) Determine who the email was sent to 2) Stop sending…

15 When do scheduled emails go out?

Scheduled emails get sent out at 4:30am Central (US Time). Any events that match the scheduled email settings at that moment will be sent out. If the emails are marked as sent they will not be sent out again. If for some reason the trigger date is in the…

16 Why are some email messages bouncing back to me as undeliverable?

Email messages bounce back for a wide variety of reasons. Here are a few: A) Invalid email address B) The recipient's mail server is down or not functioning properly C) The recipient's mail server is refusing to accept messages from you or mail source The…

17 Why can't I find my incoming emails in my account?

DJ Event Planner is set up for outgoing mail only. This means that you will not receive any replies or incoming emails in to your DJEP account. Those replies will be found in your own email inbox. However you can set up an IMAP incoming email server within…

18 Why can't I send more than 5 emails at a time?

This software is designed for event management. It is NOT an email marketing tool to be used for sending newsletters. If you are looking for an email marketing tool, please visit http://www.constantcontact.com or a service that offers a similar service. If…

19 Why do email addresses have to be verified?

When emails are sent from this web application, the reply to email address will be the email address of the company administrator (when logged on as the Master Administrator) or the employees (when logged on as the employee). Suppose the email address is:…

20 Yahoo Outgoing Email Server Setup

There have been recent changes to how Yahoo can connect to third party programs. Yahoo currently requires an App Password to be created. This tutorial will walk you through setting that up. 1. Login to your Yahoo account. 2. Click on your account icon image…