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1 How do I configure an external email server?

The DJEP Application supports the ability for members to send email via their own mail server. Sending via your own server means less of a chance that your messages will end up in the Spam or Junk folder of your recipient. You can set up external email servers…

2 How do I email a contract to my client?

You first have to create a document template for your contract. Setup -> Documents -> Add Template (button) When creating the document make use of Merge Tags for auto fill information for Clients, Event Fields, Financial Information, etc. For example:…

3 How does the email autofill setting work?

On each Event details page, there is a drop-down for sending an email. The drop-down contains a list of email templates that are available for the given event. When you select a template you are taken to the compose email page. On the compose email page there…

4 How does the email tracking system work?

When you send an outgoing email via the DJEP system the email tracking system will keep track of who it was sent to. For each email recipient, the system looks in the following data tables: Client Vendor Venue Other Contacts Employee If a match is found in…

5 How is the email signature used for employees?

Many DJEP users have requested the ability to have an email signature on a per-employee basis instead of on a company-wide basis. Each time an email is created, the "signature" is added to the email. With employee-based email signatures, the value that is…

6 I'm sending emails using the DJEP system and they are ending up in the Spam folder. Why is this?

Once emails leave the DJEP server, we have no control over how they are handled by the recipient's mail provider. If you are having issues with deliverability, you should contact the recipient's mail provider and work with them to resolve the issue. 1) Our…

7 Some scheduled emails are showing up as missed. What is happening? Is this a bug?

Scheduled emails are sent out at 4am Central. Any events that match the exact parameters of the scheduled email settings should be sent out at this time. If you see some emails showing up as not sent this could be due to a number of reasons. One example why…

8 What happens to emails that are sent to the wrong address?

They will either be delivered or rejected. If they are rejected, they will bounce back to the sending email address (your email address). Always double check that you have entered all email addresses correctly.

9 What is an email campaign?

An email campaign is simply a way to organize your emails. It is like a folder and is used to categorize your emails. For example: Wedding Leads Post Event Follow-Ups Booked Planning Emails

10 What is email attachment autofill?

On the email template configuration page, there is a section for configuring Application Settings. You would configure these under the Settings tab in "Autofill Settings" and "Attachment Settings". When you are on an Event Information Page for a given event,…

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