Due to recent security changes, Microsoft has made security changes to how you are able to connect to the SMTP server for your Office 365 email. The below steps will walk you through setting up your Office 365 to be able to connect to third party email programs…

Click the icon above to watch the video tutorial for G-Suite and Gmail Outgoing Server setup tips. The first part is for G-Suite Admins only, if you are setting up your G-Mail, please skip to that section G-Suite Admin Settings 1. Login into your G-Suite…

The DJEP Application supports the ability for members to send email via their own mail server. Sending via your own server means less of a chance that your messages will end up in the Spam or Junk folder of your recipient. You can set up external email servers…

You first have to create a document template for your contract. Setup -> Documents -> Add Template (button) When creating the document make use of Merge Tags for auto fill information for Clients, Event Fields, Financial Information, etc. For example:…

On each Event details page, there is a drop-down for sending an email. The drop-down contains a list of email templates that are available for the given event. When you select a template you are taken to the compose email page. On the compose email page there…

When you send an outgoing email via the DJEP system the email tracking system will keep track of who it was sent to. For each email recipient, the system looks in the following data tables: Client Vendor Venue Other Contacts Employee If a match is found in…

Many DJEP users have requested the ability to have an email signature on a per-employee basis instead of on a company-wide basis. Each time an email is created, the "signature" is added to the email. To set up email signatures for your company and your staff…

Due to some recent changes within Google Gmail and G-Suite securities, there have been some issues for our users to set up their gmail Outgoing Mail Servers correctly. Click the icon below for our video tutorial labeled Outgoing Mail Server Configuration…

Once emails leave the DJEP server, we have no control over how they are handled by the recipient's mail provider. If you are having issues with deliverability, you should contact the recipient's mail provider and work with them to resolve the issue. 1) Our…

Scheduled emails are sent out at 4am Central. Any events that match the exact parameters of the scheduled email settings should be sent out at this time. If you see some emails showing up as not sent this could be due to a number of reasons. One example why…