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1 Can you add a new feature to the software for me?

All feature requests for DJEP are handled through the support forum. Telephone calls, emails, and private messages will all be referred to the forum. The forum section to look for is the "Wishlist" section. Post your suggestion in this forum. DJEP does not…

2 Do you provide support for third party applications?

Support is provided only for the DJ Event Planner application. We do not and will not support any third-party application like: Excel, Outlook, Access, Anti-Virus, Word, etc. If you need assistance with these products please contact the software manufacturer…

3 Do you provide technical support via email?

The primary means of support is the support forum found here: Support -> Support Forum Email is an inefficient method of providing technical support. 1) Spam filters may pick off legitimate support questions and responses 2) Issues can be more closely…

4 I have a customer that reported an issue with DJEP. Can you look into it?

If you have a customer or employee that is having some sort of issue with the software, please try to reproduce the issue yourself before passing it on to DJEP support. If you are able to reproduce the issue yourself, then go ahead and post on the support…

5 I'm having problems accessing my standalone domain after changing my DNS entries

If you have recently moved servers or updated your DNS for your standalone domain and you are unable to view your DJ Event Planner login page, we have a few handy tips to help you get back into your account. First, you should check that your DNS has actually…

6 What are some tips for reporting a bug in the software?

When you experience a bug in DJEP, be sure to post the steps to reproduce the issue. Be sure to include pertinent information like the Client ID, Event ID, Employee ID, etc.. Often times bugs are employee, event, or client specific. If you discover a bug…

7 What is your support policy?

Support is available to every DJ Event Planner account through the official support forum. You will need to register an account with the Support Forum, your DJEP sign in credentials will not work. Telephone support is provided only to users who pay for a…

8 When do I have access to the latest release with the newest features?

The DJEP application is constantly upgraded with new features. These upgrades are automatically installed in your account. Because the application is web-based, you do not need to download anything, so you are always using the latest release as soon as you…

9 When will the next update take place?

Code updates for DJEP usually occur between Friday Night and early Monday Morning. They sometimes occur mid-week depending on a number of factors. If a critical bug is discovered we will push out an update immediately and without announcement. Do not ask…

10 Why am I having problems logging on to the support forum?

Please note that the logon for the support forum is separate from the main Event Planner application so your DJEP credentials will not work. You will need to register for a support forum account to view posts or submit a new post. The support forum uses cookies…

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