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1 How do my clients log on to their online planner?

When you add an event, a client record is created that is linked to the event. Whenever you add a client (including when you add an event), a username and password is automatically generated for the client to access their account and planning tools. To let…

2 One of my clients cannot log on to their planning account. Why not?

1) Try to reproduce the issue yourself. Write down the client's username and password. Log completely out of DJ Event Planner and delete any logon cookies. Then enter the client's username and password into the client logon portal and see if you can log on.…

3 What is the Client Lockout and why would I use it?

When a client is "Locked Out", they can still log on to their account, but they can no longer change their event planning information or contact information. You would use the Client Lockout functionality to prevent your clients from changing their Event…