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1 Can I change what statuses show on the Yearly Dashboard Calendar?

Currently there are not any options to change how the Yearly Dashboard calendar is displayed. This is because the events list displayed on that Year View are not based on a specific status. Instead they are based on the event status values set for "Booked…

2 Can my account have more than one Point of Contact?

The answer is simply NO. Because DJEP staff often have to help with important account information, we need to make sure that we are working with the correct person who can make the decisions for the company. When you set up your DJ Event Planner account,…

3 How do I create recurring events?

Go to the Event that you would like to duplicate. On the bottom of General tab page there is a button that is labeled "Duplicate Event". Click on it and you will receive a pop-up window with a Date Picker option to select the date(s) that you would like to…

4 What are merge tags?

Merge tags are values that you would use in your email templates to pull data from the event/client/venue database. For example, by inserting <first_name> into a template, when the document or email is created from the event information page, the client's…

5 What are related files and how do I configure them?

You can "attach" files to clients, events, employees, and events through the Related Files functionality of DJEP. You will need to upload the files to a separate site other than DJEP. There are two settings for attached files. Title In this field you should…

6 What does the check availability option on the Staff settings page effect?

When adding a new event, or editing an existing event form, under the Staff tab there is a button for checking employee availability for a given date. When you click on this button a new window opens in another tab. In this window a list of active employees…

7 What is a URL?

URL is an abbreviation for Uniform Resource Locator. It is the global address of documents and other resources on the World Wide Web. The first part of the address is called a protocol identifier. It indicates which type of server the web browser will be…

8 What is the Custom Event ID?

When you add or edit an event there is a field called "Custom Event ID". This is not a required field and is not necessary for the Event Planner application to function correctly. This field is to be used if you choose to use an in-house tracking…

9 What is the Stage Name field used for?

This field is used when you have an employee that goes by a stage name or, in the case of bands, you can enter the name of the band here. If used, the stage name will be visible to clients instead of the employee's real name.

10 Why aren't all of my events being displayed on the Event List page?

To ensure quick load times for the event list page, there is a limit put on the number of returned results. The default limit is the first 1,000 events. For so very high usage users the limit is reduced to the first 500 events. In some cases there is a limit…