Scheduled emails are sent out at 4am Central. Any events that match the exact parameters of the scheduled email settings should be sent out at this time.

If you see some emails showing up as not sent this could be due to a number of reasons. One example why this may happen:

1) Scheduled email is scheduled to be sent 50 days before event date.
2) Say you add an event 45 days before the event date
3) The 50 day schedule email will show up as Missed because the send date has already passed

If you are seeing missed emails, double check:

1) That the event type matched when it was scheduled to be sent
2) The event status matched when it was scheduled to be sent
3) The Send To options were properly selected
4) The When To Send Date matched when it was scheduled to be sent
5) That valid email addresses were present in the client/employee/venue/administrator/vendor/salesperson fields when it was scheduled to be sent

If you choose to report a Missed email as a bug, we will be happy to investigate it. Investigating takes a significant amount of time. Usually at least one hour of active research. If it is discovered that the "bug" you reported was not a bug, but was actually a misconfiguration on your part, YOU WILL BE CHARGED for the time to research the issue. If it is indeed a bug, you will not be charged and we will resolve the issue.

Any reports of missed emails must be made within 30 days of the missed emails. Backups of the database snapshots are only available within this time frame.